This step examines whether we can meet customer requirements before accepting a customer's quotation, order or contract. As results, you receive a contract review checklist and a contract register.
It determines the customer requirements (legal requirements, delivery date, quality, special requirements) and reviews whether they can be fulfilled. It also manages how contract changes are handled and communication with the customer.
Note: the number beside the title is the basis clause. HS is the Harmonized Structure (the common clause layout used across ISO standards).
Output
- Contract review checklistReview item / What to confirm / Result
- Contract registerContract no. / Customer / Product or service / Quantity and delivery date / Special requirements / Review date / Change history
- Contract change management flow and customer communication records
Next steps
Economic Prosperity: Preceding steps: Context of the Organization (Operation) · Legal Requirements Identification · Risk Assessment
Steps that use the results of this step: Design and Development Control · Supplier Management · Process Control · Nonconforming Product Control · Analysis and Evaluation · Nonconformity and Corrective Action
When operating, designate the Management System\Contract Management folder (or files), and eiso will organize, aggregate, analyze and synthesize that material.
Material to designate: contract review forms, contract and order registers, customer change request records. (Management System Operation Guide)
