This collects frequently asked questions (compiled on October 18, 2026). Select a question to expand the answer. If you cannot find what you need here, leave a question on Questions and Answers and our staff will check and reply.
- Getting Started
- Fees and Payment
- AI Functions
- Management System Operation
- Materials and Security
- Consultation and Inquiries
Getting Started
What is eiso? Expand
It is the AI management system platform of AGENT Co., Ltd, which builds and operates ISO management systems using AI (in English, eiso AI Management System Platform). It consists of six groups in the top menu.
- Information Collection: Find ISO Reference Materials (find by question, ask AI) and the library (materials by management system clause, management training materials, Auditing Practices Group, knowledge information, form materials, K-ESG)
- Management System Establishment: Management System Documentation · Integrated Management System Document Development · Standard Revision Response · Individual Document Development
- Management System Operation: 20 operation steps (two tracks) (context of the organization → nonconformity and corrective action) · company workspace (in preparation)
- ICT Management System Operation: ISO/IEC 42001 AI-only 16 steps (AI context analysis → approval for use → operational control register → monitoring → improvement)
- Training Material Development: in-house training materials and lesson plans (PPT, Word)
- Community: eiso Pricing · eiso Corporate Membership · Information Security Guide · Announcements · eiso Case Studies · Frequently Asked Questions · Questions and Answers · Management System Establishment and Training Inquiries
eiso does not sell documents (files): it is where your company writes its own documents directly with the AI functions.
Where should I start? Expand
- If you are establishing a management system for the first time: Management System Establishment Guide (6 steps of establishment) → Management System Documentation (ISO/IEC 42001) Example examples → Management System Documentation
- If you want to merge documents you have been operating separately for each standard into one: Integrated Management System Document Development
- If you want to align with revised standards (ISO 9001:2026, ISO 14001:2026, etc.): Standard Revision Response
- If you need operation records after certification (risk assessment, internal audit, management review, etc.): Management System Operation Guide
- If you need in-house training materials: Training Material Development Guide
- If you want to look for reference materials first: Information Collection Guide
Is signing up free? Can I use the service right after signing up? Expand
Yes. Sign up is free, and after signing up you can log in at once without waiting for approval.
As a member you can use library attachment downloads (up to 60 per person per day) and Find ISO Reference Materials free of charge. "Write with AI" in the documentation, operation and training material functions is not paid in advance: when you press it, you are shown the amount and, if you agree, you pay.
I forgot my ID or password. Expand
On Find ID / Password, enter the email you registered when you signed up, and we will email you your ID and a password reset link (valid for 1 hour).
Members who signed up on the previous website must set their password again because of the move to the new website. Please reset it in the same way.
Can I use it in Vietnamese? Expand
Yes. You can see the same content in Vietnamese with the Vietnamese button at the top of the screen or on the Vietnamese website. If you use "Write with AI" on a Vietnamese screen, the output is also written in Vietnamese. Management System Documentation also offers writing in Vietnamese.
Fees and Payment
How much does Management System Documentation cost? Expand
It is not the price of documents but the fee for using Management System Documentation (Write with AI) for that standard. Per standard: Korean version TBA · English version TBA · Korean + English version TBA · Vietnamese version TBA (VND), all excluding VAT.
It covers ISO 9001 · ISO 14001 · ISO 45001 · ISO 37001 · ISO 21001 · ISO/IEC 42001 · ISO 19443 · IATF 16949 and the ESG management system (a separate management system). The right to use has no time limit, and when a standard is revised you can write again to the latest revision.
The detailed fee table is on eiso Pricing.
Is there a discount if I use several standards together? Expand
Yes. If you use two or more together, one standard is at the list price, and half of that version's amount is deducted for each additional standard (automatic discount up to six, excluding VAT).
- Examples: two Korean versions (quality, environment) TBA · three Korean + English versions TBA · two Vietnamese versions TBA
The ESG management system is a separate management system and is excluded from the integration discount. For seven or more, our staff will advise you.
Is the amount different if I write separately for each standard instead of as an integrated management system? Expand
In Management System Documentation, if you choose several standards and choose "Do not integrate (write separately for each standard)", TBA (excluding VAT) is added to the integrated amount (with the discount above unchanged).
Uploading documents you already hold separately for each standard as your own materials and merging them into one is Integrated Management System Document Development. For two ISO and IEC standards that follow the chapter structure shared by ISO standards (the Harmonized Structure), it is TBA and TBA for each additional standard.
How do I pay? Expand
You do not pay in advance. On each function screen, enter your content and press "Write with AI", and we show the usage fee (excluding VAT) and the payment amount (including 10% VAT). If you agree, you pay on the spot and writing starts at once.
Card or simple payment: when you pay on the PaySsam (Paymint) payment screen, your right to use opens at once, and you return to the screen you were using and writing continues with the content you entered.
Card and simple payment are being prepared. Until then, apply with "Contact staff" on the function screen or the eiso Pricing (bank transfer), and we will open your right to use after the transfer is confirmed.
Bank transfer: when you press "Apply for use" in the application form, the payment account (account holder: AGENT Co., Ltd), the amount (including VAT) and the transfer memo are shown at once, and the same content is sent to you by email.
Bank transfer: when you press "Apply for use" in the application form, our staff will explain the amount and how to transfer.
AGENT is responsible for the sale and payment of eiso passes (receipt of payment and issuing of receipts).
How do I pay for the Vietnamese version (dong, VND)? Expand
The Vietnamese version (writing in Vietnamese) is TBA (excluding VAT), and you pay into a Korean account (AGENT). If you apply with the application form, we show the payment account, and our staff will explain by email the amount to transfer in KRW or USD and how to make an international transfer. Items priced in dong (VND) cannot be paid by card.
Can I receive a receipt or tax invoice? Expand
Yes. In the application form, choose among receipt (issued by AGENT) · tax invoice · cash receipt, or ask our staff, and after payment (transfer) is confirmed we will issue it and send it by email. Tax invoices and cash receipts are issued through Hometax. For card payments, a card sales slip is issued separately.
Can I buy or receive documents (files) separately? Expand
No. eiso does not sell documents (files) separately. When you pay, the right (pass) to use Management System Documentation for that standard opens, and when you enter company information and reference materials and press "Write with AI", drafts of the manual, procedures, guidelines and forms are created. After editing them to fit your company's situation, you download them as a Word file, approve them and operate them.
"Document set" means the Management System Documentation pass for each standard. You can preview what the output looks like in the eiso Pricing.
Can I cancel (withdraw from) a pass I have paid for? Expand
Because writing (the provision of digital content) starts together with payment when you press "Write with AI", the 7-day right of withdrawal does not apply to passes (Article 17(2) of the Act on Consumer Protection in Electronic Commerce; we tell you on the screen before payment). If you paid in advance by bank transfer but have never used the pass, we will refund it in full on request.
This is stated in Article 16 of the Terms of Use, which apply from 17 November 2026. Until then, we show this information on the screen each time you pay and ask for your agreement.
Is there a membership program for companies that use eiso often? Show answer
We are preparing eiso Corporate Membership. For an annual fee of TBA (excluding VAT), you receive 1,500,000 points, and up to 3 staff members can use them on any paid function at the regular member price (individuals can join on the same terms). It is currently being prepared for launch, so we accept applications through "Apply for corporate membership" on Sign up, and our staff will contact you about the schedule and conditions (until then, you can use the service as a regular member).
AI functions
How much do the AI functions cost, and how do I use them? Show answer
- Find ISO Reference Materials: free for members (Ask AI: up to 100 times per day per member)
- Training Materials and Lesson Plans · Individual Document Development: TBA per use, one item
- Single internal audit pass: TBA. Use only the internal audit without a Management System Operation pass (one standard; 30 days from the first day it is used in 17 Internal Audit; the records in the internal audit register remain. If you pay for your first operation pass within 30 days, TBA is deducted)
- Management System Operation (Economic Prosperity and Social Value, 20 steps each): pass per standard: TBA for one standard, and TBA for each additional standard (not sold step by step)
- Management System Documentation: the usage fee for that standard (a standard you have already paid for is used as it is)
- Integrated Management System Document Development: TBA for 2 standards, and TBA for each additional one
- Standard Revision Response: TBA
- ICT Management System Operation (ISO/IEC 42001 and ISO/IEC 27001 can be operated together): platform pass of TBA for one standard, and TBA for each additional one (all 16 steps; counted together with Management System Operation; one year from the payment date)
All amounts exclude VAT, and you pay when you press "Write with AI", read the notice and agree. AI writing is limited to 5 times per day per member across all functions combined.
Which standards can I write for? Show answer
- Management System Documentation: ISO 9001, 14001, 45001, 37001, 21001, ISO/IEC 42001, ISO 19443, IATF 16949 and the ESG management system (ESG is handled separately and not mixed with other standards)
- Integrated Management System Document Development: 12 ISO and IEC standards that follow the chapter structure shared by ISO standards (the Harmonized Structure) (ISO 9001, 14001, 45001, ISO/IEC 27001, 37001, 37301, 22000, ISO/IEC 42001, 50001, 22301, 21001, 39001)
- Management System Operation: 12 standards in three groups: Economic Prosperity, Environmental Protection and Social Justice (these are the standards of Management System Establishment and Training Inquiries, excluding ISO/IEC 27001; ISO/IEC 42001 and 27001 are operated in ICT Management System Operation). The standard and industry you choose apply to every step
- Individual Document Development: the 21 management system standards accredited by the Korea Accreditation Support Center (KAB), IATF 16949, the ESG management system, and other standards (enter the name)
- Standard Revision Response: ISO 9001 and 14001 (2015 → 2026), ISO 37001 (2016 → 2025) and other revisions
How is the quality of AI-generated documents checked? Show answer
Management System Documentation, Integrated Management System Document Development, Individual Document Development, Training Materials and Lesson Plans and Management System Operation run a document completeness check before you download the result.
The AI checks, from the customer's point of view, whether the requested content is covered, whether it suits your company, whether it matches the latest revision, whether it is ready to use and whether it is accurate.
If the score is below 80, the AI improves it by itself (up to 2 times), and if it is still short, we also tell you "other ways to improve quality".
The AI compares the document with the International Standard revision materials and also corrects any part that differs from the latest revision. The check results are in the "Document completeness check" table at the end of the document.
Is the count deducted if AI writing fails? Show answer
We do not deduct for a request that fails or that the AI did not write.
However, if you close the window or the connection is lost during writing, it counts as one use. Please keep the window open until writing is finished (several minutes for a long document). If the connection was lost because of a network problem, please tell our staff.
Can I get a refund if I do not like the result? Show answer
Yes. For Training Materials and Lesson Plans and Individual Document Development, you can check the result first and then choose.
- When writing is finished, the result appears as a preview (copying, printing and downloading are locked).
- If you press "Accept as is", you can receive it by copy, Word or PPT (you can also leave a star rating and comments).
- If you do not like it, press "Refund". The one use is returned immediately and the result is deleted.
Refunds are available within 24 hours after writing, up to 2 times per month per member. If you leave the screen without choosing, the result disappears, so please be sure to choose one of the two. For a refund of the amount paid (cancellation of payment), please contact our staff.
Can I get certified with AI-generated documents? Does AGENT prepare my company's documents? Show answer
Documents and lesson plans created by AI are drafts. Your company must review and approve them to suit your actual situation before use, and they do not guarantee that you will obtain certification or any certification result. Certification audits and certification decisions are made independently by the certification body you choose.
To maintain impartiality, on eiso AGENT does not deliberately prepare or review the documents of individual companies. Your company writes its documents itself with the AI functions. If you need consulting or training to support implementation, you can apply and discuss it separately from eiso through Management System Establishment and Training Inquiries.
Management System Operation
What is Management System Operation (Economic Prosperity and Social Value, 20 steps each)? Show answer
This function uses AI to write, in line with the requirements of the standard, the work you need to do every year even after you are certified. The 20 steps of each track are divided into three parts.
- Planning: 1 Context of the Organization · 2 Identification of Legal Requirements · 3 Risk Assessment · 4 Objectives
- Support and operation: Economic Prosperity 5-13 (Monitoring and Measuring Resources Management to Control of Nonconforming Products) · Social Value 5-12 (Participation and Consultation to Emergency Preparedness and Response)
- Evaluation and improvement: Economic Prosperity 14-17 · Social Value 13-17 (Internal Audit · Management Review · Nonconformity and Corrective Action)
When you choose the standards to operate (12 standards in three groups: Economic Prosperity, Environmental Protection and Social Justice; more than one is possible), the industry and the step, and describe your situation, it prepares a draft of the records and tables for that step to suit the standards and industry you chose. It is one continuous platform, so it is not sold step by step.
One pass per standard lets you use all 20 steps of that track.
Start with the Management System Operation Guide, and you can preview the output in Operation Step Example (Nonconformity and Corrective Action).
What is ICT Management System Operation (ISO/IEC 42001), and how much does it cost? Show answer
These are 16 AI-specific steps for managing the AI used in work, projects and departments in line with ISO/IEC 42001. First you choose the scope of application (development, supply, use), and then the AI writes drafts through AI selection → risk assessment → controls (Statement of Applicability, human oversight) → approval for use → monitoring during use → change and revision management → internal audit → management review. The scope you choose applies to all 16 steps.
With a platform pass of TBA for one standard and TBA for each additional standard (excluding VAT), you use the 16 steps for one year from the payment date (within the daily limit of AI writing). It is counted together with Management System Operation (Economic Prosperity and Social Value), so if you already have an operation standard, an ICT standard costs TBA. If the period of the first standard ends first and only the additional standard remains, we charge a further TBA on the standard with the longest remaining period and change that standard into the base pass (its period stays one year from that standard's payment date). You do not pay in advance; we tell you when you press "Write with AI". Start from the ICT Management System Operation Guide. All 16 steps are operated, from situation analysis to nonconformity and corrective action and improvement, and ISO/IEC 42001 is not among the target standards of Management System Operation (Economic Prosperity and Social Value, 20 steps each).
How are the tasks divided between eiso and our company? Show answer
eiso does the planning, your computer holds the basic data, and eiso does the overall analysis. eiso prepares the plan and criteria for each step, the forms, and proposed changes to documents (procedures and guidelines). Your company does its actual work with those forms and keeps the basic data (records, results, inspection and measurement results) on your company computer (or in-house server).
When you operate, if you specify the folder (or file) for that step, eiso processes (organizes and totals), analyzes (against objectives, trends, causes) and synthesizes (judgment, action, next plan) the basic data. Your company does not need to total or analyze it separately. Files are read only inside the browser, are not sent to the server and are not stored. The "Basic data to be kept on your computer" at the end of the output lists the data, forms and folders, and the recommended folder structure is in Management System Operation Guide.
What is the company workspace? Show answer
The company workspace is being prepared. When it opens, we will let you know in Announcements.
It is a place (optional) where operation records created with AI are stored for each company, and where members are given the roles of writing, reviewing and approving. The next step takes over the results saved from the previous step: issues in the context of the organization carry over to risk assessment, and risks carry over to process control, internal audit and management review.
We store data only when your company agrees, and the company name, title and body are encrypted with a different key for each company. You can set the retention period (90 days to 5 years) and delete at any time. Details are in the Company Workspace.
Materials and security
What happens to the files and company information I upload? Are they used for AI training? Show answer
Document folders, reference materials and reference files are read only inside your browser, and the files themselves are not sent to the server. Only the text read is sent to the AI (Anthropic) to create the document when you press "Write with AI", and it is not stored on the website (except when you choose to save to the company workspace). The AI service does not use the content it receives for model training.
Your company logo, company name, address, e-mail and telephone number are used in the output as they are, even if you upload them unchanged. Please delete or replace employees' personal information and trade secrets before uploading. Details are in the Information Security Guide and the Privacy Policy.
What files can I upload? Show answer
- Specifying a document folder (documents held for Management System Documentation and Standard Revision Response): DOCX · XLSX · PPTX · HWPX · TXT
- Reference materials and customer materials (Management System Documentation, Integrated Management System Document Development): the formats above and PDF; for Management System Documentation, also images such as organization charts and process charts (JPG, PNG)
- Reference files (Training Materials and Lesson Plans): DOCX · PDF
Old HWP and DOC files and scanned PDFs (images without text) cannot be read, so please save them as DOCX or as a PDF whose text can be selected before uploading.
If you leave a question in Questions and Answers, our staff will check it, post an answer and notify you by e-mail (member login required). For management system support, training or usage consultation, please leave an application or contact us by e-mail. We are closed on Saturdays, Sundays and public holidays.
E-mail eiso@eiso.co.kr
Questions and AnswersManagement System Establishment and Training Inquirieseiso Pricing
