This step confirms with data whether the management system is delivering results. As results, you receive a monitoring and measurement table and data analysis results.
It determines what is to be monitored and measured, when and how, and analyzes the collected data (objective achievement, customer satisfaction, processes, suppliers, nonconformities and so on) to evaluate the performance and effectiveness of the management system.
Note: the number beside the title is the basis clause. HS is the Harmonized Structure (the common clause layout used across ISO standards).
Output
- Monitoring and measurement tableSubject / Indicator and formula / Method / Frequency / Responsible person / Criterion
- Data analysis resultsTrends / Comparison with objectives / Causes
- Evaluation conclusions, improvement opportunities and inputs to management review
Next steps
Economic Prosperity: Preceding steps: Risk Assessment · Objective Setting · Monitoring and Measuring Equipment Control · Contract Management · Supplier Management · Process Control · Nonconforming Product Control
Steps that use the results of this step: Risk Assessment · Monitoring and Measuring Equipment Control · Management Review · Nonconformity and Corrective Action · Improvement
Social Value: Preceding steps: Risk Assessment · Objective Setting · Monitoring and Measuring Equipment Control · Supplier Management · Process Control · Emergency Preparedness and Response
Steps that use the results of this step: Risk Assessment · Monitoring and Measuring Equipment Control · Compliance Evaluation · Management Review · Nonconformity and Corrective Action · Improvement
When operating, designate the Management System\Analysis and Evaluation folder (or files), and eiso will organize, aggregate, analyze and synthesize that material.
Material to designate: KPI results, customer satisfaction survey results, process and supplier performance data. (Management System Operation Guide)
